10-year Product Guarantee
At Luux Landcapes, we want to do everything we can to ensure that your artificial grass installation is of the highest calibre possible, that is why we are proud to offer a 10-year guarantee on all our artificial grass products. Before you place an order with us, please read the following to make sure you are completely satisfied with the guarantee.
What is a guarantee?
A guarantee is a free of charge promise to fix any faults or problems which might arise with your artificial grass within a 10-year period. This lengthy guarantee period is a testament to the confidence we have in the quality and durability of our artificial turf. We are confident that our products are the best on the market and will continue to look great and work flawlessly for many years to come.
Our artificial grass will be free from defects for a minimum of 10 years, subject to the correct installation and reasonable wear and tear. We promise that your artificial grass will look great throughout the years, withstanding all weather conditions. Although a fault with our products is highly unlikely, we promise to repair or replace the affected area with minimal fuss if it does occur.
What’s covered in your 10-year guarantee
- Abnormal wear of the lawn under normal circumstances
- Weather damage under normal circumstances
- Rotting under normal circumstances
What’s not covered in your 10-year guarantee
- Pet damage. This is damage that’s created by pets such as dogs, cats, rabbits, or any other domestic animals.
- Wild animal d This is damage that’s created by wild animals like badgers, foxes, and moles.
- Unusual garden growth after installation. For example, Japanese Knot Weed, Bamboo, Mare’s Tail, and any other extraordinary garden growth.
- Damage caused by an individual. This could be either accidental or through vandalism.
- Damage caused by poor installation. This could be due to the sub-base failing or issues with drainage.
- Damage caused by burns or discolouration from mirror or glass
- Damage caused by products that weren’t sold by us, for example, bleach and other unsuitable cleaning products.
- Damage caused by unsuitable footwear. For example, shoes that can penetrate artificial turf.
- Damage that’s caused by vehicles driving on the artificial grass.
Our lengthy 10-year product guarantee is designed to provide you, with confidence, that your new artificial lawn will stay looking and performing its best long into the future, assuming it’s installed and maintained to a high standard. Order your artificial grass from Luux today and enhance your garden with an attractive, durable, and low-maintenance lawn.